Refunds for Programs

14 Day Money Back Guarantee

Try the programs for 14 days, if you are not happy, get in touch and we'll refund the full cost of the program no worries. You can get in touch via email and can contact info@ombe.co anytime.

Merch Returns

Retuning your item

We want you to be happy with your purchase!

Returns/Exchanges are only accepted on items in their original condition within 7 days of you receiving your order.

Shipping charges are non-refundable for change of mind returns and/or exchanges. All sales on discounted items are final. 

I want to return my order:

To complete your return:

  • Please ensure the items returned have not been worn, altered, washed, damaged, and must include all original packaging and tags
  • If something arrives damaged or faulty, please take a few images of the faulty item(s) right away and email us with the images on info@ombe.co
  • Please send to the address below. Include your name, order number, and request. Once your order is received we will issue a store credit.
  • Ship your item. We highly recommend that you opt for the registered post option so that if your package goes missing (it happens) you can track it down. As you are the sender in this instance, we do not have the authority to track down the parcel for you


All returns directed to:‍

Attn: OMBE Surf Returns

6 Sequoia Close,

Elanora, QLD, 4221

Refunds

Refunds can only be made to the original card of purchase. Any refund due will be credited to the original card of purchase within 3-5 working days. It may take your card issuer an additional 3-5 working days to process this transaction and for your balance to update. Refunds are not offered for change of mind.

We'll send an email to tell you when your refund has been processed. When a promotional offer or discount (such as a 10% off voucher) applies to more than one product, the total value of the promotional offer or discount is split and shared across each product in the correct ratio. If an item or part of the order is returned, we'll refund the relevant correct value.

Any evouchers used will be refunded as an evoucher. Our Customer Service team will be in contact with you about this.

Contact Us

Any other questions, please contact us.